Blog Archives - Page 16 of 24

How to Create a Customer Service Training Manual

I’m in the process of creating a training manual for a family-owned business called Glockstore. I’ve researched the business and looked through their reviews on Facebook and they could use some help in creating more consistent and courteous customer service, according to many of their customers.

First step, I researched Glockstore and took a look at their website and social media reviews. Many customers left one-star reviews and they all pertained to poor customer service.

Then, I put together a step-by-step manual on how to improve customer service. Choose a few of the reviews and turn it into a case study and provide examples of solutions. Having a written down, easy to follow guide creates more consistency in your team and they’ll know what the business expects from them.

I drew inspiration from Disney theme parks and how they always have top-of-the-line customer service even when their guests are irrational. Disney has achieved this consistency by following a well-tested training manual.

I’ve made a similar training manual for a swim school that I work for. You can find it under the “Portfolio” page.

Without further ado, here is a draft of my customer service guide for Glockstore.

Hidden Gem in My T-Shirt Design

There’s a hidden gem in my Powerline Birbs shirt. Can you figure it out? I can’t say much about how or why I came up with this design, but I’ll give you a hint. The placement of the birds corresponds to the message.

Comment below if you think you’ve figured it out! I’ll email you if you’re right or wrong!

On a slightly different note, there’s a Christmas sale going on right now! Check out my store by clicking the link above or in the sidebar under “Follow My Adventures!”.

Different Bible Translations Vary Greatly

For those of you who aren’t Christians or Jews, Bible translations differ greatly. The English versions of the Bible such as King James Version (KJV) have simpler translations compared to the Orthodox Jewish Bible (OJB).

I think it’s also interesting to note the differences in the Catholic Public Domain Version (CPDV) which is translated directly from the Latin Vulgate.

I’ve chosen to use Psalms 91:1-16, a prayer of protection, as an example. Compare and contrast the differences.

Huawei Executive’s Arrest Could Lead to a More Dangerous Trade War

Trump is playing a dangerous game by requesting Canada to arrest the CFO of Huawei, and daughter of its founder, Meng Wanzhou. Her crime? She allegedly violated US trade sanctions against Iran even though she isn’t a US citizen.

Continue reading Huawei Executive’s Arrest Could Lead to a More Dangerous Trade War

A Quick Guide About Postmates’ Pay

I’ve delivered food for Postmates for a week now and it’s been a pleasant experience overall. Postmates is like UberEats except they pay more for each delivery.

If you’re thinking about delivering for Postmates here’s a breakdown of their pay.

Base Pay

The base pay might vary depending on your city but you’re guaranteed a minimum. In Orlando, the base pay for each delivery is $4.00 and it looks like this:

One pickup x $1.00
1 dropoff x $1.00
Wait time x $0.09
Distance (miles) x $0.61

Postmates will automatically adjust your payout if a delivery is under $4.00. For example, if my base pay for one delivery comes out to be $3.34, then Postmates will give me $0.66. The base pay excludes tips.

Aircall Value Proposition

Curious to know how a value proposition looks like? Check out my value prop for Aircall. It’s still a work in progress and I’ll continue to edit it.

You can view my value prop here.

My Value Proposition for Aircall

This is a small preview of my value prop. I plan on sending this to Aircall.

A Preview of the Value Proposition I’m Working on

In this final month of the Praxis bootcamp, I’m preparing for my apprenticeship by creating a value proposition (value prop), a fancy term for work projects.

Austrian Economics is Common Sense Observation

The Austrian school of economics derives most of it’s teachings from logic and philosophy. Austrians, students of this branch of economics, don’t create new rules, rather they observe and interpret the natural interactions in the market that were already there.

Think of it as Isaac Newton “discovering” the laws of gravity. He didn’t create those laws and then gravity suddenly behaved the way he described it, he’s simply concretizing natural phenomenons that already occurred. Continue reading Austrian Economics is Common Sense Observation

Movie Review: The Ballad of Buster Scruggs

The Coen brothers released their latest film, The Ballad of Buster Scruggs. It’s an anthology, a collection of six different stories about life in the wild west. Between each story, pages of a book are turned segueing into the next story.

The Ballad of Buster Scruggs pays homage to both western novelists of the past and old western movies.

The first story pokes fun at the absurdism of the American directed westerns from the 1940s and 1950s, with the main character, Buster Scruggs representing that era.

The first story also has a lot of references from spaghetti Westerns, represented by the grit of the characters and the realism of the dirty clothes they wore. Contrast that with Buster Scruggs’ pristine costume, his happy-go-lucky attitude, and frozen smile.

Each story gets more serious than the last and they all share a common theme of death. Life was difficult and illnesses like tuberculosis and small pox were common.

Overall, every scene was beautifully edited and the acting was superb. The stories all have sudden twists and unexpected endings so it keeps you on your toes.

If you haven’t watched any Westerns you might not understand the references being made. So I recommend watching ones with John Wayne or spaghetti westerns with Clint Eastwood to gain a better appreciation.